kx8 Privacy Policy

1

Introduction and Scope

kx8 is an online gaming and betting platform serving users in Bangladesh. This Privacy Policy ("Policy") explains what information is collected from you when you use the kx8 website and related services, how that information is used, and what rights you have.

This Policy applies to the kx8login.cam website, mobile applications, and all services under this platform. Reading our Terms and Conditions together with this Privacy Policy will give you a complete understanding of the overall terms of our service.

By registering on the kx8 platform or using its services, you are considered to have accepted the terms of this Privacy Policy. You must be at least 21 years old — we do not knowingly collect information from minors.

            Important: This Policy may change at any time. Continued use of the platform after any changes means you have accepted the updated Policy.
          

2

What Information We Collect

We collect various types of information to operate the kx8 platform and ensure secure service. This information falls into two main categories:

2.1 Information You Provide Directly

Name, date of birth, mobile number, and email address provided during registration
National ID card or passport details for identity verification
Payment-related information required for financial transactions (such as bKash, Nagad, Rocket, Upay numbers)
Any messages or information provided when contacting our support team
Account settings and preference information

2.2 Automatically Collected Information

IP address, browser type, and device type
Date, time, and session duration of platform access
Log data on which pages were visited and time spent on them
Usage information collected through cookies and similar tracking technologies
Game play history, betting patterns, and transaction records

3

Purpose of Data Use

kx8 uses user information only for specific and legitimate purposes. The main purposes for which we use your information are outlined below:

To complete account registration, verification, and management
To securely process deposits and withdrawals
To prevent fraud, money laundering, and illegal activity
To verify user identity and age (21+ verification)
To provide customer support and resolve complaints
To improve platform services and resolve technical issues
To send information about bonuses, promotions, and VIP benefits (only to users who have consented)
To provide information and support related to responsible gaming
To meet legal obligations and submit reports to relevant authorities

We believe that making informed decisions is essential to building responsible gaming habits. For this reason, we actively focus on user protection by following our Responsible Gaming Guidelines.

4

Information Sharing with Third Parties

kx8 does not sell your personal information to third parties for commercial purposes. However, in certain circumstances, limited information may be shared with the parties listed below:

4.1 Service Provider Partners

We work with selected third parties for payment processing, technical infrastructure, and customer support. Only the minimum necessary information is shared with these partners, and they are required to follow the same privacy standards.

4.2 Legal Obligations

We may provide information to authorities to comply with court orders, lawful requests from investigative agencies, or requirements under applicable law. We strictly follow legal guidance in all such disclosures.

4.3 Business Transfers

In the event of a future merger, acquisition, or asset sale, user information may be transferred to the new ownership. Advance notice will be given in such cases, and the protections in this Policy will continue to apply.

            Note: Personally identifiable information is never shared with any game studio (Pragmatic Play, PG Soft, JILI, Evolution, etc.) or affiliate partner.
          

5

Cookies and Tracking Technologies

The kx8 platform uses cookies and similar technologies to improve service quality and personalise the user experience.

5.1 Types of Cookies

Essential Cookies: Required for login sessions, security verification, and core platform functionality — these cannot be disabled.
Functional Cookies: Used to remember language preferences, theme settings, and other user preferences.
Analytical Cookies: Help monitor platform usage patterns to improve service quality.
Marketing Cookies: Used only with your consent to display relevant offers and promotions.

5.2 Managing Cookies

You can control cookies through your browser settings. Our platform provides the option to reject cookies other than essential ones. However, disabling cookies may limit some features of the platform.

6

Data Security Measures

kx8 maintains industry-standard technical and administrative safeguards to ensure the security of your information.

All data is encrypted during transmission using SSL (Secure Socket Layer) technology
Passwords and sensitive data are stored using strong hashing algorithms
Servers are operated in secure data centres and undergo regular security audits
Staff access to data is strictly limited on a need-to-know basis
Automated monitoring systems are active to detect suspicious logins or account activity
Two-factor security including OTP verification is available

While we are committed to maintaining the highest level of protection, it is not possible to guarantee 100% security for data transmitted over the internet. We therefore ask that you also take care to keep your own account secure.

7

Data Retention Period

kx8 retains user information only for as long as necessary to provide services and meet legal obligations.

Active Account Data: Retained for as long as the account remains active.
Financial Transaction Records: Retained for the period required by applicable law even after the account is closed.
Support Communications: May be retained for a set period after the issue is resolved.
Analytics Data: May be retained in anonymised form for an extended period.

Upon receiving a request to close an account, we will take steps to delete all information except that which is legally required to be retained, within a reasonable timeframe.

8

User Rights

Every user of the kx8 platform has the following rights regarding their own information:

Right to Access: You may request to know what information we hold about you.
Right to Rectification: You may ask us to correct any inaccurate or incomplete information.
Right to Erasure: You have the option to request deletion of your information under certain conditions.
Right to Restrict Processing: You may ask us to limit the use of your information in certain circumstances.
Right to Data Portability: You may request your information in a structured, commonly readable format.
Right to Opt Out of Marketing: You can stop receiving promotional messages at any time.

To exercise these rights, please contact our customer support team. To learn more about us, visit our About Us page, which describes the kx8 platform's values and operating principles.

9

Protection of Minors

The kx8 platform is strictly not for anyone under 21 years of age. We do not knowingly collect information from minors or provide services to them.

Age verification is mandatory at registration. If a user is confirmed to be under 21, the relevant account is immediately closed and any collected information is promptly deleted.

A note to parents — if you suspect your child has registered on this platform, please notify our support team immediately. We are always available 24 hours a day via live chat and email.

10

International Data Transfers

The technical infrastructure of the kx8 platform may be operated on international servers. This means your information may be processed or stored on servers outside Bangladesh.

Regardless of where your information is transferred, the protection standards described in this Privacy Policy remain in place. We ensure appropriate agreements and safeguards are in place for international transfers.

11

Policy Changes and Notifications

kx8 reserves the right to amend or update this Privacy Policy as needed. For significant changes, users will be notified in advance via email or in-app notifications on the platform.

Continued use of the platform after any changes will be taken as acceptance of the updated Policy. You can check the currency of the Policy by looking at the "Last Updated" date shown at the top of the page.

If you have any questions about this policy, answers to frequently asked questions can be found on our FAQ page — see the FAQ page for details.

12

Privacy Contact

For any questions, requests, or complaints regarding this privacy policy, please contact the kx8 customer support team:

Live Chat: 24 hours a day, 7 days a week — available at the bottom right corner of any page on the platform
Email: [email protected] — support is available in both Bengali and English

For data-related requests (viewing, correction, or deletion), we will respond within a reasonable time after proper identity verification.